DxDiag ("DirectX Diagnostic Tool") is a diagnostics tool used to test DirectX functionality and troubleshoot video-related hardware problems. DirectX Diagnostic can save text files with the scan results.
If a graphics problem occurs while the software is running, it could mean the following:
-The computer does not meet the system requirements.
-The graphics card driver needs to be updated.
There may be other reasons behind the problem, but you may want to rule out hardware issues first.
The easiest way to check your computer's hardware is to run a program called DXDIAG.
This diagnostic tool helps you troubleshoot when the software is not working as it should.
It is worth comparing the result of DXDIAG with the minimum condition of the system requirements. If the required level is not reached, the operation of the software cannot be guaranteed.
How to start DXDIAG?
1. After pressing the Windows key, type DXDIAG in the search box.
2. Click on the name DXDIAG.
3. A progress bar appears in the lower-left corner of the DirectX diagnostic tool that appears as the program collects data.
4. When the indicator bar disappears, the report is ready. By pressing the Save all data button, the report can be saved e.g. to the Desktop as a text file with a name that can be easily found later.
4. Attach the saved file to the email to be submitted to the product support.